The PositionUnder the direct supervision of the Deputy Public Works Director/Assistant City Engineer, this position is responsible for assisting with management of capital projects, private development map and plan processing and encroachment permit processing. This position shall serve as a primary contact at the Public Works counter and shall contribute to the City’s commitment to excellence in customer service. Examples of Duties1. Investigates and resolves disputes and complaints from developers, contractors, engineers and citizens involving construction, engineering, and design issues.  2. Provides technical information as well as