Reports to the Supervisor of Network and Infrastructure Operations. Responsible for the planning, design, installation, configuration, operation and support of system software, and related infrastructure. Serves as a technical expert in the area of system administration for complex operating systems.
Manages the day-to-day operations of computer systems by monitoring performance, configuration and maintenance. Ensures that records of system downtime and equipment inventory are properly maintained. Applies updates to host system firmware and software. Works with vendors to assist support activities. Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired. May guide or provide work direction to technical staff, contract staff and/or student employees. Establishes, maintains and manages users accounts. Installs, modifies and maintains systems and utility software on computer systems. Provides server support related to other software. Establishes guidelines and methods for the installation and management of the host computer operating systems. Ensures high availability and acceptable levels of performance of mission critical host computer resources. Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse. Acts as a SME for NERC CIP requirements. Responsible for meeting CIP requirements. Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications. Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration. Develops tools, procedures, and training sessions for Operations staff to assist with work. Manages the data center and computer host systems including hardware, software and equipment. Provides support for complex multi-server high availability Linux and Windows based systems. Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technology. Follow corporate change control and work management practices and policies. Leads root cause analysis activities to improve system performance. Keeps track of all system-related documentation using approved methods. Works with members of the OT organization to benefit Operations. Performs other related duties as assigned. Responsible to be on call for support of critical BWL systems 24/7/365.
Bachelor of Science degree in Computer Engineering, Computer Science, or IT-related technical discipline. Relevant experience may substitute for the degree requirement on a year for year basis. 5 years’ experience in a position directly responsible for system administration of data, audio or video networks. 3 years’ experience in complex systems design, programming and systems software support. Elevated competency in multiple system environment, fileservers, operating systems and applications. Advanced knowledge of client server environments, networks, various programing languages and operating systems of common equipment and technologies in use; Linux system administration, enterprise backup and recovery procedures, and system performance monitoring tools. Possesses effective project management techniques. Applies an intensive diversified knowledge of system administration principles and practices in broad areas of assignment and related fields. Knowledge of Oracle RDBMS with Linux administration and Oracle RAC. Ability to organize, plan, prioritize assignments, train and direct technical/professional staff. Ability to document complex system design activities and configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively. Demonstrated ability to work with customers, outside agencies & vendors. The ideal candidate will have excellent skills in the following areas: business case development, leading change, leading people, building communication; results driven, internal controls/integrity, personal computer skills, and any other required BWL computer application, business acumen and safety consciousness. Valid driver’s license with acceptable record.
Preferred: 8 years’ system administration experience in multiple environments and database servers, fileservers, and networking hardware. Knowledge of NERC CIP or NIST cyber security standards.
About Lansing Board of Water and Light
The Lansing Board of Water & Light is a municipally-owned public utility that provides safe, reliable and affordable utility products and services to more than 97,000 electric and 56,000 water customers throughout the greater Lansing area.
Our roots go back to 1885, when Lansing citizens approved building a water system. Electricity was added to our list of utility services in 1892, and steam heat in 1919. Chilled water was added in 2001.
The BWL is governed by a Board of Commissioners made up of eight local citizens who are appointed by the Lansing mayor and approved by city council. The board expanded in 2014 to include three non-voting members representing areas of our service territory outside the City of Lansing.
The BWL owns 2,000 miles of overhead and underground power lines and more than 800 miles of water mains, providing 2.7 million megawatt hours and 7 billion gallons of water to customers annually.