Under the general direction of the Executive Director, the Chief Operations Officer- Rail (COOR) is responsible for all facets of rail engineering, rail operations and maintenance for COASTER and SPRINTER, including daily operations, vehicle maintenance, signals, and right-of-way.
Distinguishing Characteristics This position is distinguished by its overall responsibility for all aspects of rail services including administration and oversight of contractors and/or District personnel. Departments included are Rail Operations, Rail Systems, Maintenance of Way, and Rail Engineering. Emphasis is placed on safe, high quality, cost-effective service delivery, maintenance of railroad assets, and effective capital project delivery. This is an "at-will" position and serves at the pleasure of the Executive Director. This position is designated as Safety-Sensitive under NCTD authority (non-DOT) and will participate in a random testing pool under those guidelines.
Supervision Received and Exercised The Chief Operations Officer-Rail reports to the Executive Director and is responsible for the direct and/or indirect supervision and management of all division personnel. Additionally, this position provides oversight to contractor personnel. This position serves in a proactive, leadership position that ensures that NCTD's Rail Operations is conducted in a safe and efficient manner that meets regulatory requirements and industry best practices. This position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.
Working Conditions Normal working conditions for this position are in both an office and field setting. Business travel may be required periodically between District sites, governmental agencies, consultants' facilities, and other locations as required.
Essential Functions Duties may include, but are not limited to, the following:
Oversees District and contract service operations, vehicle maintenance, rail systems, and maintenance of way activities for NCTD's rail modes.
Oversees management of outsourced work performed by contractors, ensuring systems are in place to support a commitment to safety, high quality, cost-effective service delivery, and maintenance of railroad assets in compliance with federal, state, and local governing regulations.
Ensures that all NCTD railroad right of way property is maintained to meet regulatory and safety standards. Ensures that any related projects are completed within budget and on schedule.
Develops and maintains programs and procedures related to rail transit service operations within the guidelines, rules and regulations required by State and Federal agencies.
Maintains current knowledge of applicable Federal, State, and industry regulations, rules, standards and accepted best practices to ensure ongoing NCTD awareness and familiarity with all regulatory issues.
Prepares for and participates in regulatory agency audits with emphasis on ensuring the highest possible results.
Monitors rail mode and systems performance and financial indicators, and coordinates corrective actions and plans to continuously improve service delivery.
Coordinates with other District staff in the development and maintenance of safety and security programs, passenger amenity programs, and transit system marketing efforts.
Implements transit system emergency programs and coordinates system response to transit system and service emergencies. Coordinates with other NCTD Division staff as necessary to ensure appropriate identification and utilization of resources.
Develops, maintains, and coordinates rail system relationships and interactions with multiple rail companies, regional passenger rail agencies, and local governments and districts affected by rail line, regulatory agencies, and emergency response agencies.
Oversees procurement and contracting needs for the Division in accordance with the Procurement and Contracts Administration (PCA) Division requirements and collaborates with PCA staff on negotiations as needed.
Makes presentations on rail related issues to the NCTD Board of Directors and other public agencies, including preparation of reports
Oversees and participates in the development and administration of the department budget for areas of responsibility which involves forecasting staffing, equipment, materials and supplies; approve expenditures and implements budgetary adjustments as appropriate and necessary.
Performs other related duties as assigned.
Collaborates with the Executive Team to support successful outcomes of the District.
Assumes responsibility for successful outcomes of the Division and effectively manages staff, including direct or indirect supervisory oversight for all team members.
Assigns work to personnel, providing instructions and answering questions; coordinates the scheduling and completion of work by determining operational priorities and resolving workload problems.
Inspects work for accuracy and completeness. Evaluates work techniques and methods for consistency with standards.
Is responsible for the hiring, training, supervising, reviewing, disciplining, and terminating subordinate staff as needed and in accordance with District policy.
Models the behavior expected for all employees, maintains cooperative and harmonious working relationships with other District departments, Division staff, consultants, vendors, and the NCTD Board.
Engages proactively to prevent or mitigate issues
Ensures Division staff works in a collaborative and team-oriented manner within the Division and with other Divisions
Demonstrates commitment to customer service for both internal and external customers and fosters the same from Division staff.
Communicates effectively both verbally and in writing to employees, peers, senior management, other governmental agencies, and the NCTD Board.
Is responsible for ensuring that goals, performance metrics, and other requirements associated with day-to-day operations of the Division are achieved
Ensures Division staff are aware of and comply with NCTD's EEO program, Title VI program, Board and Administrative policies, human resources, and other applicable policies and procedures.
Prepares effective, high quality documents. Ensures on-time submission of required reports, correspondence, and Board materials.
Represents the District at industry and regional committees.
Develops and/or supports the development of administrative procedures/processes to support the needs of the District; recommends and implements policies, procedures and standards for information systems.
Bachelor's Degree in business administration, public administration, urban planning, Engineering, or related field.
Minimum 15 years' prior directly relevant experience in a public transportation system which includes rail operations and management, including 7 years of supervisory experience.
A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.
Possess and maintain a California driver's license, Class C, and a satisfactory driving record for the last five years.
Ability to become GCOR Qualified on NCTD owned railroad properties.
Must be able to become RWP Qualified on NCTD owned railroad properties.
Maintain compliance with the District's policy regarding Conflict of Interest and Ethics.
Expert knowledge of U.S. Federal, State, local, and rail transit industry safety, operations, mechanical, and maintenance procedures, standards, and practices.
Expert knowledge of rail passenger service delivery, preferably in both the commuter and light rail domains.
Ability to create and maintain good working relationships through excellent communication and teambuilding skills, including the ability to engage successfully with both internal and external contacts and the public.
Strong analytical and critical thinking skills; ability to gather, organize, analyze and present data to appropriate sources, ability to interpret and apply local, state, and federal rules and regulations accurately and effectively.
Exceptional communication skills, both verbal and written, including the ability to prepare and deliver clear and concise reports.
Expertise in multiple areas and demonstrated use of high-level discretion and judgment in execution of duties is preferred.
Must be able to handle demanding deadlines and changing priorities in an often-stressful work environment.
Must be able to manage and maintain simultaneous, transitional, and emerging priorities.
Demonstrated proficiency in computer software programs including the Microsoft Office Suite.
Able to respond in-person to system emergencies and system problems on any shift and under any weather or time-of-day circumstances.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 25 pounds on a daily basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.
Machines / Tools / Equipment
Ability to operate a personal computer and Microsoft Office Suite programs.
Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
Ability to carry and operate a mobile on-call device.
Application Information: All applicants must complete and submit an online application at www.gonctd.com/careers. A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. Salary based upon experience. NCTD is an Equal Opportunity Employer.
NCTD OverviewWho We AreNorth County Transit District (NCTD) offers services that are a vital part of San Diego’s regional transportation network. NCTD moves more than 12 million passengers annually by providing public transportation for North San Diego County. The family of transit services includes:•COASTER commuter rail service•SPRINTER light rail•BREEZE bus system•FLEX rural and on-demand service•LIFT paratransitOur Mission and VisionNCTD’s mission is to deliver safe, convenient, reliable and user-friendly public transportation services. Our vision is to build an integrated transit system that enables our customers to travel easily and efficiently throughout our growing region.