JOB SUMMARY

Provides executive leadership of all daily Operations, including Fixed Route Bus, Paratransit and Rail Transportation, Construction, Facilities/Asset Management and Maintenance, Information Technology Systems and Security and Emergency Management.  Exercises initiative, independent judgement and innovative thinking to enhance the customer experience.  Must be a self-starter who is responsive to organizational needs and is committed to excellence in service delivery and continual employee development. The ideal candidate will possess a high energy level and the dedication necessary to advance Capital Metro’s mission in the community we serve. Must be able to quickly gain acceptance and respect within all levels of the organization and with our partners.

Create a single unifying strategy that advocates for the best interest of customers and puts the customer at the center of all business-level decisions. Accountable to overall customer favorability and service delivery and applies appropriate leadership and technology to improve these metrics in both short-term and long-term.

PRIMARY RESPONSIBILITIES

• Serve as the single point of management and coordination for all daily operational services
• Lead staff, programs and initiatives with a focus on current and future customers
• Direct the development of departmental business plans and budgets that support the organizational strategic goals including continuous monitoring and evaluation.
• Manage, plan, and direct efficient and effective day-to-day transportation operations programs and activities.
• Develop, review, and implement policies, procedures, and systems to enhance the organization’s adherence to applicable laws and regulations.
• Establishes and directs implementation of long- and short- range organizational goals, priorities and objectives for delivery of exceptional customer experiences
• Regularly monitors key performance indicators and holds departments accountable for meeting goals in department business plans and budget adherence.
• Represent the authority at meetings with Boards, Commissions, outside agencies, governmental organizations, neighborhood associations, employees, and the general public
• Manage and direct the maintenance of informational reports and presentations for the Board, senior management team and other meetings as required.
• Engages with customer advisory committees to foster improved customer responsiveness and service.
• Accountable for oversight of all service provider contracts including performance, safety, customer service delivery and staff engagement
• Engages with customer advisory committees to foster improved customer responsiveness and service.
• Responsible for leading departmental implementation of the agency's Emergency Response Plan.
• Be visually seen as Capital Metro’s operations leader across all facilities, all shifts, all staff and by customers
• Other duties as directed by the President/CEO.

Responsibilities - Supervisor and/or Leadership Exercised: 

Manage department personnel by planning, scheduling, delegating and overseeing employee work assignments, authorizing, coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including, hiring and interviewing, and overseeing hiring, training, work assignments, and performance evaluations.