This position is responsible for ensuring service after the sale and for acting as the coordinator for communication with/between the customer and the Company to project completion. The position will manage and monitor the progress and status of each assigned project as it moves through all processes from production to delivery to the end user.
Responsible for managing multiple projects concurrently.
Conduct verbal, electronic and written communication with customer and co-workers/team.
Follow up on status of submittal and ensure required changes made.
Review plans and specifications completed by Estimator/Drafting Technician.
Communicate with production and delivery departments on order information.
Maintain strong relationships with customers
Work to resolve customer complaints.
Thorough knowledge of all customer projects.
Other duties as assigned.
Minimum two (2) years of experience in a related field or equivalent job experience (Preferred).
Ability to read and understand constructions plans, shop/engineering drawings.
Proficient in Microsoft Office Programs (Word,Excel, Access, Outlook).
Working knowledge of Titan (or similar Access based software program) preferred
Working knowledge of AutoCAD preferred.
Strong interpersonal, time management and organizational skills.
Excellent customer service skills.
Excellent communication skills.
Excellent time management skills.
Ability to multi-task.
Foley Products Company is an Equal Opportunity Employer
Additional Salary Information: salary negotiable dependent on experience
Established in 1981, Foley Products Company is an American owned and operated company with four locations in Alabama, Georgia, and Mississippi. We are constantly striving to improve our facilities, products, processes, and procedures. Today, Foley Products Company holds a position of prominence in our industry and is proud of the role it plays in the success of our customers.
Foley Products ...Company manufactures and delivers all of your concrete product needs. We have recently partnered with CrystalStream Technologies, an innovator in the field of stormwater management, and we have introduced a precast modular bridge specified by multiple departments of transportation throughout the Southeast.
Foley Products Company is an approved supplier to the Alabama, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee Departments of Transportation (DOT), City of Atlanta, and numerous other agencies and municipalities.