The Operations Manager is a critical position within the Ferry Division’s management team. Under general direction, this position will oversee front-line management and terminal staff in the daily operation and management of ferry operations and terminals with a specific focus on the delivery of customer service and all aspects of business related processes, including electronic/mobile ticketing, revenue collection, and customer information services.
The District’s Ferry operations serve a diverse and demanding customer base that includes both frequent commuters who are knowledgeable of the District’s Ferry services as well as infrequent recreational users that have little or no familiarity with Golden Gate Ferry services. This position is responsible to ensure that union supervisors and front-line terminal staff provide excellent customer service while at the same time maintain schedules and ensure all customers have a pleasant experience, and arrive at their destination on time. This position is responsible for a wide range of personnel training including customer service, drug and alcohol testing, equipment training, etc. The responsibilities of this position extend to and includes management of some vessel responsibilities as well, including oversight and monitoring that light maintenance and vessel cleaning are accomplished.
Five (5) years of customer service experience is required. Experience in managing/auditing cash concessions and working with the public is essential. Must include a minimum of five years of supervisory/management experience in directing subordinate staff.
Must possess excellent computer skills and be proficient in Word, Excel, and PowerPoint.
Based in San Francisco, the Golden Gate Bridge, Highway and Transportation District operates the Golden Gate Bridge, and two public transit systems: Golden Gate Transit buses and Golden Gate Ferry. Last year, 38 million vehicles crossed the Golden Gate Bridge and over 9 million customers rode the transit systems.