iDirect designs and delivers leading edge equipment that is unique in the global satellite communication industry. iDirect is synonymous with VSAT technology leadership, which explains why we have a 62% market share in this space. Our products include hardware (hubs, routers, line cards), network software and services integrated into an intelligent platform for global satellite service providers. The company is headquartered in the U.S. and operates globally with sales, engineering teams, customers, and manufacturing partners located around the world.
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The Hardware Quality Assurance Engineer analyzes the product and process quality and overall fitness of iDirect products (hardware and software) through a combination of hands-on technical work and analysis of data. This role will interface directly with global contract manufacturing sites, design, manufacturing, test engineering, reliability engineering, global technical support (TAC) and Product Management to effectively improve product and process quality and business processes. The Hardware Quality Assurance Engineer will own all corrective action investigations for their product lines and participate in the New Product Introduction (NPI) process including periodic onsite qualification at production facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary point of contact for all assigned customer affecting quality issues including product design, manufacturing workmanship issues, and component reliability issues.
Interface effectively with contract manufacturers to investigate and resolve issues in new production or field returns
Lead 8D Corrective Actions and Quality Issue investigations by interfacing with internal engineering, technical support groups and suppliers using the Agile system.
Review all product change orders and participate in change control board (CCB)
Drive process and product continual improvement by utilizing various quality methods including: root cause analysis, process mapping, 5S, kaizen, variation reduction, FMEA, and D.O.E.
Perform statistical analysis as needed using a variety of software analysis tools including gage R&R, process capability, and Weibull analysis.
Calculate fielded and predicted MTBF for assigned products
Lead Material Review Board (MRB) efforts on product and process portfolio coordinating activities with iDirect teams and contract manufacturers
Perform internal auditing for ISO 9001 and TL9000 requirements
Assist with writing and maintaining internal process documentation to meet our ISO 9001/TL 9000 and NPI requirements.
Perform technical out of box audits and source audits at Contract Manufacturing global sites on iDirect product to ensure quality of product in the field.
REQUIRED SKILLS AND EXPERIENCE:
Bachelors of Science Degree in Engineering or Science with Electrical Engineering preferred
Two (2) to five (5) years of work experience
Hands on experience in educational or professional environment with lab test equipment such as spectrum analyzers, signal source analyzer, data acquisition units.
Excellent communication skills and able to handle multiple projects with changing priorities in a fast-paced hi-tech environment with minimum supervision
VT iDirect® is a global leader in IP-based satellite communications. We provide technology and solutions to enable our service provider and satellite operator partners to optimize their networks, differentiate their services and profitably expand their business.
For more than 20 years, the VT iDirect organization has focused on meeting the economic and technology challenges across the satellite... industry. Today, the product portfolio, branded under the name iDirect, sets new standards in performance and efficiency, making it possible to deliver voice, video and data connectivity anywhere in the world.
VT iDirect’s parent company, Vision Technologies Systems, Inc. (VT Systems) and its subsidiaries are providers of engineering solutions, products and integrated systems and services. VT Systems is a wholly-owned subsidiary of Singapore Technologies Engineering Ltd (ST Engineering). As part of the larger ST Engineering family, our combined synergies enable expansive technology capabilities, leadership across multiple vertical industries, and broad access to global resources for VT iDirect’s network of more than 350 partners.